What happens after you are live, up and running? Didn’t we tell you we weren’t going anywhere?
You’re in the midst of mastering a new system. It’s not an overnight process. It takes time to get fully acclimated to practicing without paper. That’s why we’re not going anywhere.
We don’t leave our clients stranded after the implementation. We’re in constant contact with you, following up, training you on more advanced features and making sure you achieve your goals for implementing EHR to get the most out of your investment.
Advanced Training
Once you get a feel for the basics of using the system, you’re going to be ready for more advanced training. We’ll be there to show you. It’s a constant learning process and we keep coming back – over and over again until you are comfortable.
And at no additional cost.
Upgrades and New Feature Training
Aprima features major new releases at least once a year. This is especially important as Meaningful Use definitions are scheduled to keep changing. We’re there to implement upgrades and train you on new functionality.
And at no additional cost.
Support
Every day, all day. We are here for you. And by “here” we mean HERE, not halfway around the world making you leave a message and wait for a call back. We bend over backwards for our clients.
And at no additional cost.
Account Reviews
We help you to maximize your return on investment. Account reviews will provide you an opportunity to evaluate your practice’s use of the system, achievement towards meeting requirements for government incentives and key financial data. That includes things like PQRS, ePrescribing incentives and stimulus payments. It includes analysis and comparing your practice to industry best standards. We get together as often as you need.
And at no additional cost.
New Employee Training
When you hire a new employee, you already have lots to do. The last thing you need to worry about is system training. As your practice grows, we’re there to help train your new employees.
And at no additional cost.
Support and Service Ratings
To ensure our customer service levels remain the highest in the industry, we regularly survey our clients to find out how we are doing and how we can do better.
We use the Net Promoter Score®, a “straightforward metric that holds companies and employees accountable for how they treat customers.” Click for more information on NPS
